Our Service Terms & Conditions
These terms and conditions ("Terms") govern your use of the embroidery services provided by EMD Embroidery. By engaging our services, you agree to be bound by these Terms. Please read them carefully.
1. Orders and Services:
1.1. All orders are subject to acceptance and availability.
1.2. We reserve the right to refuse any order at our discretion.
2. Pricing and Payment:
2.1. Prices for our services are as quoted on our website or as communicated through other means.
2.2. Payment is due upon completion of the order unless otherwise agreed upon.
2.3. A deposit may be required for large or bulk orders. Details regarding the deposit will be communicated at the time of order placement.
2.4. A custom artwork fee may be added to digitize artwork. The specifics of this fee will be discussed and agreed upon prior to the commencement of any work.
2.5. Rush orders, defined as orders required within 10 days or sooner, may be charged a rush fee. The amount of the rush fee will be determined based on the urgency of the order and will be communicated to the customer before the order is finalized.
2.6. Failure to pay the invoice within 7 days may incur a late fee charge of $25 per week, compounded weekly until the outstanding balance is settled.
2.7. We accept payment via check, paypal or credit/debit.
3. Refunds and Exchanges:
3.1. No refunds or exchanges will be offered unless an error has occurred on our part.
3.2. We will not refund or remake products due to customer misuse or mishandling.
4. Errors:
4.1. In the event that an error is made on our part, we will make all reasonable efforts to rectify the mistake promptly.
4.2. It is the responsibility of the customer to review and approve the stitched proof provided before production begins.
5. Delivery:
5.1. Delivery times are estimates and may vary depending on various factors.
5.2. We will not be liable for any delay or failure in delivery caused by events beyond our control.
6. Intellectual Property:
6.1. By engaging our services, you represent and warrant that you have the necessary rights to use any logos, designs, or other materials provided to us.
6.2. We reserve the right to refuse any order that infringes upon the intellectual property rights of others.
7. Limitation of Liability:
7.1. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services.
8. Governing Law:
8.1. These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States.
8.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Mahoning County, Ohio, United States.
9. Amendments:
9.1. We reserve the right to amend these Terms at any time without prior notice.
9.2. Any changes to these Terms will be effective immediately upon posting on our website or other means of communication.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you have any questions or concerns, please contact us at emdembroidery@yahoo.com